In our bustling workshop nestled in the rural heart of the Hunter Valley, we are dedicated to creating exceptional products. To optimize our time, we've made the choice to schedule packing and shipping exclusively for Fridays. Consequently, any order received by Thursday night, provided stock is available, will be dispatched on Friday.
Where do you ship to?
We ship worldwide.
How will I get my parcel?
Your parcel will be shipped to you using Australia Post.
How much will it cost to ship my parcel?
Shipping cost estimates are available once you are checking out.
How long will it take to get to me?
1 – 3 days (Australia).3 – 21 days (USA).
3 – 28 days (Europe).*3 – 32 days (other countries).
**Parcels to Germany and Canada will take longer.
What if I want my parcel quicker?
Parcels can be shipped via an express post service (using EMI International).
Next day (AUS)5 – 10 days (USA).5 – 14 days (Europe).•5 – 21 days (other countries).**Parcels to Germany and Canada may take longer.
What about taxes and duties?
Your country may/will charge you fees at customs.Please contact your local customs office for more information on charges.
Who do I contact if I have not received my parcel?
Please contact Peter Sesselmann firstname.lastname@example.org
What is the Warranty on the product?
I give a lifetime warranty on my products.This means that if the product fails as a result of manufacturing fault, we will repair it for free and ship it back to you, (you need to pay for the shipping to us).
If the product wears out from usage, then we reserve the right to charge a restoration fee to bring the product back to working order,
We will discuss this with you before proceeding.
We ask that before you return a product to be repaired, that you check cables and amps, and maybe read the instructions, (most of returns are caused by faulty cables)
What if I am unhappy and want to return my product and get my money back?
We offer a 100% satisfaction Guarantee, If you are not completely happy with your purchase, we will refund you! We haven't got an official timeframe for this, but we trust you will know whether you like it or not within six months or a year...
Do I get my shipping cost back?
you will be refunded any moneys paid to us. The cost for you to get the item back to us we cannot take responsibility for. We simply ask that you return the item to us the cheapest way you can.