Last updated: [27/7/23]
Thank you for choosing Peterman Acoustic! We are committed to providing you with the best shopping experience, including a smooth and reliable shipping process. Please take a moment to read our shipping policy to understand how we handle shipping and delivery.
1. Order Processing Time:
- All orders are processed within 5 business days (excluding weekends and holidays) after receiving payment confirmation.
- Please note that custom or personalized items may require additional processing time, and the specific processing time will be mentioned on the product page.
2. Shipping Methods:
- We offer several shipping options to cater to your needs. The available shipping methods will be displayed at checkout, along with the estimated delivery times and costs.
- The shipping carriers we use may include [list of shipping carriers you work with]. The choice of the carrier may vary based on the destination and the shipping method selected.
3. Shipping Destinations:
- We currently ship to most countries. If your location is not included, kindly contact our customer support team to inquire about the possibility of shipping to your area.
4. Shipping Rates:
- Shipping costs will be calculated based on the weight of the items, shipping method chosen, and the destination. The shipping charges will be displayed during the checkout process before finalizing your order.
5. Order Tracking:
- Once your order is shipped, you will receive an email notification containing the tracking information. You can use this information to track the status of your shipment until it reaches your doorstep.
6. Delivery Time:
- The estimated delivery time will depend on the shipping method selected and the destination. Please note that delivery times may vary due to unforeseen circumstances such as weather conditions or carrier delays.
- Below are approximate delivery times for the different shipping methods:
- Standard Shipping: 3 to 30 business days
- Expedited Shipping: 2 to 14 business days
- While we strive to deliver your order within the estimated timeframe, unforeseen delays may occur due to factors beyond our control. If you experience any delays or issues with your shipment, please contact our customer support team, and we will do our best to resolve the matter promptly.
8. Customs and Import Duties:
- For international shipments, customs or import duties may apply, depending on your country's regulations. Any additional charges for customs clearance are the responsibility of the recipient.
9. Undeliverable Packages:
- In the event that a package is deemed undeliverable due to an incorrect or incomplete address, refusal of the package, or unavailability of the recipient, the customer will be responsible for any return shipping fees or re-shipping costs.
10. Lost or Damaged Packages:
- In the unfortunate event that your package is lost or damaged during transit, please reach out to our customer support team immediately. We will work with the shipping carrier to resolve the issue and ensure you receive a satisfactory solution.
11. Return to Sender:
- If a package is returned to us by the shipping carrier due to an incorrect address provided by the customer or failure to claim the package, a refund will be issued for the order amount minus the shipping costs incurred.
12. Order Cancellation:
- If you wish to cancel your order, please contact us as soon as possible. Orders that have already been shipped cannot be canceled, and you will need to follow our return policy.
13. Shipping Policy Changes:
- We reserve the right to modify or update this shipping policy at any time. Any changes will be posted on this page, and the revised date will be mentioned at the top.
If you have any questions or need further assistance regarding our shipping policy, please don't hesitate to contact our customer support team.
Thank you for shopping with us!
Peterman Acoustic, Peter Sesselmann