Return Policy
Peterman Return Policy
Thank you for choosing Peterman products and services. We strive to ensure your satisfaction with every purchase and interaction. If for any reason you are not completely satisfied with your purchase, we offer a straightforward return policy to make your experience hassle-free.
Returns and Refunds
Eligibility Criteria
To be eligible for a return, the following conditions must be met:
- Product Condition: The product must be in its original condition.
- Timeframe: Returns must be initiated within 90 days from the date of purchase.
- Proof of Purchase: A valid proof of purchase, such as an order confirmation or receipt, is required.
Non-Eligible Items
The following items are not eligible for return:
- Customized Products: Products that have been personalized or customized according to your specifications.
Return Process
To initiate a return, please follow these steps:
- Contact Support (me): Reach out to me.
- Provide Details: Provide your order details and reason for return.
- Return Authorization: Once your return request is approved, you will receive a return authorization and instructions on how to proceed.
- Packaging: Ensure the product is securely packaged to prevent damage during return transit.
- Return Shipping: Ship the product back to the designated return address within the specified timeframe at your own cost.
- Refund Processing: Upon receipt of the returned item, we will inspect it and process your refund accordingly.
Refund Method
Refunds will be issued using the original payment method used for the purchase. Please allow 7 business days for the refund to reflect in your account.
Shipping Costs
Shipping costs associated with the original purchase are non-refundable unless the return is due to a defective or damaged product.
Contact Us
If you have any questions or need assistance with the return process, please contact me info@peterman.shop